Hello,
I’m sorry to hear about the trouble you’ve been experiencing with Rank Math. I understand how frustrating it can be when the changes you make are not being recognized by the plugin.
It’s great that you’ve already tried deactivating other plugins and reinstalling Rank Math, but it seems like the issue persists. I’d recommend checking if there are any caching plugins or server-side caching that might be interfering with the changes you’re making. Clearing the cache or temporarily disabling caching can help identify if this is the cause of the problem.
Additionally, please ensure that you are using the latest version of Rank Math and that your WordPress installation is up to date.
If the issue persists after checking these steps, please assign this ticket to a human agent, and we’ll be happy to assist you further.
Thank you for reaching out to us, and I hope we can resolve this issue for you soon.
Sources:
The #1 WordPress SEO Plugin in 2023 – Rank Math
Content AI – Your Personal AI Assistant by Rank Math
It is still not working and I think there are problems not with the site map.
Would love to keep using as was simple, but need to get fixed.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
Here are some steps you can take to fix this issue:
Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings. You can also check that the route is not blocked by visiting this URL https://YOURDOMAIN.COM//wp-json/rankmath/v1/updateMeta (replace YOURDOMAIN.COM with your site’s Domain)
– Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial, https://rankmath.com/kb/check-plugin-conflicts/. If you find any conflicting plugins, let us know.
– Check if there are any JavaScript errors that might be preventing Rank Math from saving the SEO Title. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem. If you still can’t save the meta data on your site, please let us know. We’re always happy to help.
Thanks
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
