Hello,
We apologize for the inconvenience you’re experiencing. We understand your frustration and we’re here to help.
To better assist you, please click the “Assign to Human Agent” button below, and one of our support staff will take over the ticket and assist you further.
Thank you for your patience, and we look forward to resolving this issue for you.
Hello,
Thank you for contacting Rank Math support. Human here, and we sincerely apologize for the inconvenience.
From your other tickets, it looks like you’re having an issue with using Content AI – can you please clarify what exactly the issue is here? If you also share access to your website, we can also log into your WordPress dashboard and help resolve the challenges you’re having. Follow these steps to share your login with us:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
Thank you for your patience and cooperation. Looking forward to hearing back from you.
Please go into WordPress
[Moved to sensitive data section]
I followed all the steps and it is showing I have no credits to use for content AI.
Hello,
We are really sorry that this issue has tarried this long without a resolution. It appears you did not include the login URL of the affected site. We moved your password and username to the Sensitive Data section for security reasons. Please edit the first post in this ticket and include the Login URL of your WordPress site in the Sensitive Data area.
We look forward to assisting you to resolve this issue quickly.
Thanks.
WHAT IS GOING ON? I have already included this information!!!!!
Hello,
We troubleshot and reinstalled the RankMath plugin and your Content AI is now working fine. We temporarily connected our account and as you can see the Content AI is loading properly:
Please connect your account again from Rank Math > Dashboard > Help and let us know if you’re still experiencing any issues.
That said, we noticed that you have the Yoast plugin active in addition to the Rank Math plugin. Please note that this is not advised and it can cause serious conflict issues. We suggest that you only use one SEO plugin on your website.
Thank you for your patience and cooperation. Looking forward to hearing back from you.
It is working. Thank you!
Hello,
Awesome! Glad to have been of help. Is there anything else we can help with? Or can we mark this ticket as resolved and close it?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
