Still not getting 404 monitoring properly

#42784
  • Resolved Verlindo Comunicacao

    4 years ago

    Rank Math free

    Hey guys,

    I’m trying to understand this issue for a couple of weeks.

    I’ve tried to discuss it in this topic: https://support.rankmath.com/ticket/404-monitor-empty/ but got a confusing answer from the support.

    Since I still need to solve this, I’m opening another ticket to follow along…

    My issue is:
    -> Despite having a 404 page in my theme, I still need monitoring because I need to know which URLs are being accessed.

    I’ll give a case usage example:

    Suppose I had, in the previous version of the website, a blogpost at https://mysite.com/blogpost295

    But now, in the current version, this post does not exist anymore because I was splitted in two different posts.

    Then, the standard behaviour, when the user reach the old URL (https://mysite.com/blogpost295), would be to show him a 404 informing that this URL dos not exist.

    But, for me, the site owner, it is important to know that a lot of users are hitting this page. It will inform me that, for some reason, that old post was more popular than I thought and I’ll be able to manage the situation somehow (maybe configuring a 301 redirection for this case in specific)

    You can extend this same situation to a lot of other links. Since I’m running a big portal, it is expected that a lot of old URLs would be hit any moment in time and I would like to know exacly which so I can manage the situation.

    – – – –

    So, let’s wrap it up:

    Current Status

    What I have now is that I have a 404 which is indeed returning a 404 status, as you can see by this curl response to a non-existing URL called wrong-page:

    $curl -v https://anec.org.br/wrong-page
    [...]
    > GET /wrong-page HTTP/1.1
    > Host: anec.org.br
    > User-Agent: curl/7.54.0
    > Accept: */*

    < HTTP/1.1 404 Not Found
    < Date: Mon, 13 Apr 2020 15:29:18 GMT
    [...]

    But the 404 monitor does not show this hit to me.

    Desired Status

    I would like to see a hit to https://anec.org.br/wrong-page in the monitor screen so I could think “Oh, this URL is being hit, that’s about that stuff, I should manage it somehow”.

    – – – –

    Could you guys please guide me through the ideal process to solve this situation?

    I really like RankMath and I do not want to have to install another plugin (like [Redirection](https://br.wordpress.org/plugins/redirection/) – that does exatcly that) just to manage this, since you guys seems to already have this feature.

    Are there any other configuration that I’m missing?

    Could you guys be more technical in the response?

    Thanks,
    Halian

Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd

    4 years ago

    Rank Math free

    Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Are you using a custom 404 page to show to users who encounter a 404 on your page?

    If so, could you please let us know what you are using to create the custom 404 page?

    Also, you can easily redirect all 404s to a URL of your choice. You can do that from WordPress Dashboard > Rank Math > General Settings > Redirections > Fallback.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Verlindo Comunicacao

    4 years ago

    Rank Math free

    Hey Todd, thanks for the response…

    I’ll go through your replies one by one:

    Are you using a custom 404 page to show to users who encounter a 404 on your page? If so, could you please let us know what you are using to create the custom 404 page?

    I’m using a simple 404 page as expected by the WordPress Template Hierarchy. I have a file called 404.php which renders the page if none of the other templates match the redirection rules of the whole site.

    Also, you can easily redirect all 404s to a URL of your choice. You can do that from WordPress Dashboard > Rank Math > General Settings > Redirections > Fallback.

    If I’ve made myself clear in the example above, I don’t want to just blindly redirect the user to another URL. My goal is being able to monitor if a user had hit a 404 and see which page he was trying to hit.

    I’m already managing redirections that I need with the “Redirections” feature of RankMath. What I need with this 404 stuff is what the name suggests: to monitor

    Please, tell me if there are any other information that is missing, this feature should be very straight forward… I would suggest you to check the 404 monitor feature of the Redirection plugin (https://br.wordpress.org/plugins/redirection/) that I’ve cited in my last reply. That’s the behaviour I was expecting…

    Thanks

    Todd

    4 years ago

    Rank Math free

    Hi,

    We can only tell you about the 404s. We don’t know where they are coming from. You have to check that yourself.

    You have to check where the users are landing from to know. Do that from WordPress Dashboard > Rank Math > General Settings > 404 Monitor. Enable the advanced 404 monitor to see a new “referrer” column in the monitor.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Verlindo Comunicacao

    4 years ago

    Rank Math free

    Hey Todd,

    Advanced 404 monitor is already enabled, but the log is empty. That was the whole point of this ticket…

    I want to be able to see stuff in the monitor panel, but nothing shows there, even if I deliberately hit a page that does not exists -> it won’t show there. I need help to see what could be done.

    Thanks

    Todd

    4 years ago

    Rank Math free

    Hi Verlindo,

    It works fine for us.

    null

    We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Still not getting 404 monitoring properly’ is closed to new replies.