still no stats showing

#748135
  • Resolved Kristen Lapari
    Rank Math free

    I’ve tried all the troubleshooting I can find, but still unsure why there are no stats on my dashboard. I’ve copied the clipboard and pasted into the sensitive date and hoping someone can help me.

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  • Hello,

    I’m sorry to hear that you are still experiencing issues with the stats not showing on your dashboard. Thank you for providing the system info by copying it to the clipboard. To get further assistance with this matter, please open a new support ticket on the Rank Math support forum and include the copied system info in the ticket details. Our support experts will investigate the issue further and provide you with a solution.

    You can open a new support ticket by following this link: Rank Math Support Forum.

    If you have any other questions or need additional help, feel free to reach out. We are here to assist you.

    Sources:
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    How Does Search Engine Rank Tracking Work? » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue still persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
    

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘still no stats showing’ is closed to new replies.