Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Please follow the steps below to create a troubleshooting log so that we can check the issue further:
Step #1.
First, add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:
If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
Ensure that you replace yourdomain.com
with your own domain in the above link.
Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.
You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.
As for the error log, please share the latest messages with us so we can advise further.
If you’re unsure about the steps, please add your WordPress and FTP login information in the sensitive data section so we can check.
We really look forward to helping you.
Thank you.