stats seo

#205714
  • Resolved Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,
    I’ve always had an issue with the set stats not showing up on the dashboard. I’ve tried resetting, reloading.

    I’ve finally found a work around which addresses the root of the problem and perhaps provide an easy fix. But that seems to have disappeared.

    Basically, there was a cron event which gathers analytics. When I run it manually, the next day I see analytics stats. When I don’t run it, the stats show blank (with the exception of page view).

    Now for some reason that task has disappeared. I use WP Crontrol to see the list of cron jobs.

Viewing 15 replies - 1 through 15 (of 19 total)
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  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you please try rebuilding the index, deleting old imported data and start the fresh data fetch again? Please follow these steps:
    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    Let us know how it goes. We are looking forward to helping you.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,

    Yes I have done all the above. Every time I do that, it works and I get the stats to show up. But only for 1 day. The next day, I have to then manually go to run the cron job.

    I think there is a problem with the cron job not running regularly.

    Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thanks for getting back.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    Sorry for the delayed response.

    There was a pending scheduled action on your website. I logged in and ran the scheduled action manually by going to Tools > Scheduled Actions > Pending

    The Analytics data is now getting fetched:
    analytics

    Do note that the data fetching frequency is 3 days. Please check and let us know if the data is not fetched after 3 days.

    We look forward to helping you.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,

    After a few hours the stats you saw disappears.

    rank math stats disappear

    Best
    Adrian

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,

    After a few hours the stats are no longer visible.

    rank math stats disappear

    Best
    Adrian

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    Upon checking your site, it seems like some cron jobs were not running to trigger the scheduled actions. I have gone ahead and run the scheduler action for the Rank Math analytics and now all the stats are being displayed in your Rank Math Analytics section see screenshot here:
    stats

    Hope this was helpful. Please let us know if you have any other questions for us.
    Thank you.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Ok, thanks. Could you please login at 6 hour intervals or so to make sure it keeps updating the stats? There is a problem with the automated cron jobs.

    Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for keeping in touch with us.

    I checked your analytics dashboard again and I can note that the data is no longer showing and the only data retrieved was the Search Traffic.

    Allow me to further escalate this issue with our dev team. We should get back to you with a solution shortly.

    We appreciate your time and patience on this one.

    Miguel

    3 years, 6 months ago

    Hello,

    There was a collation mismatch on your database and the Google Search Console table had a different one from all the other tables.

    After fixing that we imported the new data and it should now remain on your website.

    If the stats go back to zero let us know so we can debug the issue further.

    Don’t hesitate to get in touch if you have any other questions.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,
    Thanks for fixing that! There seems to be another issue though. The Site Analytics page: https://thefunnybeaver.com/wp-admin/admin.php?page=rank-math-analytics#/analytics/1

    Shows up blank with no information. Any idea what could have caused that?

    Best
    Adrian

    Miguel

    3 years, 6 months ago

    Hello,

    Thanks for getting back to us.

    The flat posts table on your installation was not receiving any data because was not properly created due to a mixed set of collations.

    After fixing that and rebuilding the index by going to WordPress Dashboard > Rank Math > Status & Tools > Database Tools the data under Site Analytics is now reflecting the posts and pages on your website.

    Hope this helps solve your issue.

    Don’t hesitate to get in touch if you require any further assistance.

    Adrian Pong

    3 years, 6 months ago

    Rank Math free

    Hi,

    Ok thanks for fixing that issue. It seems that seems to have caused some other inaccuracies… The dashboard display of search traffic, impression, seems to be way below what it should be. If it pulls data from GSC, daily traffic should be around 1000 per day (which it was showing before) but now it shows about 100 per day. Any help is appreciated.

    Best
    Adrian

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello

    Thank you for getting back to us.

    The traffic displayed in the Rank Math dashboard seems to have a high number of impressions as you can see: https://i.rankmath.com/aozYS7

    As for data imported to Rank Math, this is done on a basis of 3 days could you please clarify where you see daily traffic?

    If you mean the daily traffic from analytics seems to be going down it means that the ranking is decreasing. It could be as a result of an algorithm change or your content is no longer gaining trend results.

    We are looking forward to helping you.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 19 total)
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The ticket ‘stats seo’ is closed to new replies.