Split: Snippet editor doesn’t save changes

#294344
  • Resolved Rishi
    Rank Math free

    I am having the same issue. I am trying to change/update the meta information for schema on an old blog post and no matter how many times I update the meta information in the snippet area after I save it or publish the post, the old meta reappears in the snippet.

    I am not using a firewall on my website and I have tried sweeping my database to get rid of any old post revisions. I don’t think clearing the cache of my website would help but I tried it anyway and the problem still persists. I can see that my post content updates but the schema data (snippet) will not update and it looks like the issue is with RankMath.

    How can I fix this? I am using version 5.8.2

    Is there a way to roll back to an older version?

    It seems like the only solution I can come up with is to completely delete the old blog post, wipe the database to completely delete the permalink and rewrite the post from scratch, and then enter the new meta information in the snippet again and then I should be able to go back and reuse the same permalink as before and hopefully not damage my SEO and SERP results.

    Any help would be appreciated.
    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I’ve separated your concern to a new ticket to assist you further with this issue.

    Please make sure that the plugin is updated to the latest version:
    https://rankmath.com/changelog/free/

    Then, take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

    You can follow this guide to edit the .htaccess file:
    https://rankmath.com/kb/edit-htaccess/

    Then clear the website and browser cache and check again.

    Also if you are using Cloudflare, make sure the /wp-json/rankmath/v1/updateMeta route is whitelisted in Cloudflare:
    https://rankmath.com/kb/meta-data-not-saving/#num-3-2-how-to-whitelist-rank-math-file-in-cloudflare

    Let us know if the issue persists.

    We are here to help you.

    Rishi
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Rishi
    Rank Math free

    Hey Jeremy,

    I needed to get my blog post up quickly so I went ahead and deleted the blog post where Rank Math was not updating the schema (snippet) and I reproduced the blog post by building it out again as a new blog post and this worked.

    It seems like Rank Math has problems editing an existing snippet but it is completely fine with creating a new snippet.

    If I run into the issue again, I’ll leave another post but I hope this issue gets solved in Rank Math soon.

    Last question. Is there a way to roll back to an older version of Rank Math if this happens again?

    Thank you.

    Hello,

    Since we can’t replicate the issue from our end, it would be difficult for us to determine what’s causing this issue.

    With that said, please let us know how it goes and if you encounter this type of issue again. We will be glad to help you resolve it.

    In addition, we have a dedicated guide in rolling back Rank Math plugin version. Please visit it here: https://rankmath.com/kb/version-control/

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Rishi
    Rank Math free

    Thank you Jeremy. Much appreciated.

    Azib Yaqoob
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Split: Snippet editor doesn’t save changes’ is closed to new replies.