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Hi,
I have tried to change my password in the members area but it keeps saying that I have entered the incorrect current password, I am using the same password that I logged into my members area with. The overall issue I am having is that when trying to add the plugin to another site I manage I am unable to login as it keeps saying the password is incorrect, despite I am able to access my members area with this password..
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Hello MicoBlogging,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have just raised this issue with our accounts team and we will be getting back to you in a short while. Please open a new support ticket so that we can share the new details privately.
Battaglia’s Picks, we are very sorry about the frustration so far, would you mind opening a new ticket too and editing the first post on that ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping both of you.
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The ticket ‘Split: Not allowed to login’ is closed to new replies.