Hello,
Circling back to this ticket, our developer would like to check your GSC/GA account. Can you please add this user to your GSC account as well?
n*********@r***********
Here’s a guide you can follow: https://rankmath.com/kb/add-user-to-google-search-console/
Looking forward to hearing back from you.
We have Google console account, but we have no Google Analytics account
Hello,
That’s fine. You can grant access to the email address we mentioned for your Google Search Console account only.
Looking forward to helping you.
Ok, we have added n*********@r*********** into our Google Console users
Hello,
Thank you so much for your patience.
We checked this further and the issue doesn’t appear to be related to the Rank Math plugin itself.
From our investigation, there is a 500 server error being logged in the browser console when accessing Rank Math → Dashboard → General Settings → Analytics. This points to a server-level problem, which only your hosting provider can diagnose and resolve.
To help them investigate, please share the following details with your hosting support team:
– There is a 500 Internal Server Error occurring on the Rank Math Analytics settings page in the WordPress admin.
– Relevant error logs can be found in the /wwwlogs/ directory via FTP.
– Additionally, there appears to be a possible .htaccess-related issue. At the bottom of the Permalinks page (/wp-admin/options-permalink.php), WordPress reports a problem, and attempting to create or update the .htaccess file manually via FTP also fails.
Once your hosting provider resolves the server error, the Analytics connection should start working normally again.
Let us know how that goes. Looking forward to helping you.
Hi,
Our hosting support team engineer answered as bwlow:
It seems that the error is caused by the code layer calling a non-existent function. You need to provide the error log below to the plug-in provider for help to see how to modify and fix it.
PHP Fatal error: Uncaught Error: Call to undefined function RankMath\Google\sleep() in …/class-request.php on line 209
The probably reason is that in the namespace, sleep() will be interpreted as a function under the current namespace (i.e. RankMath\Google\sleep), and the function does not exist → an error is reported. You need to check whether it is modified to global search in the code or comments out this function or module function.
