Hello,
Please include the FTP details as well so we may troubleshoot this further. The request rank_math_google_check_all_services is failing with a 500 Internal Server Error , see image below :
Also please backup your site, as we will need to update some outdated plugins.
We look forward to having this issue resolved.
Thank you.
Hi Rakibuzzaman Siam,
We have allowed our Google Search Console access to your team, we have no Google Analytics. The issue is also just for Google Search Console & Rank Math connection, no relations with Google Analytics, please confirm.
Thanks a lot
Hello,
Thanks for the additional information about your situation. We may still need access to your website’s FTP so we our development team can troubleshoot the issue further.
Also, please add this user to your GSC account as well:
n*********@r***********
Looking forward to hearing back from you.
Hi
I can’t open the website’s backend. Did you do it
Hello,
Sorry to hear about what you’re experiencing right now.
We checked the provided user and logged in to your website’s dashboard and we are able to access the backend. However, we do see the critical error in the dashboard page.
Please note that we aren’t able to resolve this issue yet and our team hasn’t made any changes.
There could be a new update in one of your plugins that is causing the critical error. You can check your website’s error log to determine what’s causing the said error. You can also check with your hosting provider as they may be able to help you resolve it.
Back to your original issue, we have asked our developer for a follow-up to get this debugged further on a priority basis.
We appreciate your time and patience in the meantime.
Thanks for the detailed update and for checking the backend access.
I’ve also faced similar issues in the past where Analytics data stopped showing
even though Search Console was connected properly. In my case, it turned out to be
a combination of a plugin conflict and a temporary server-side error.
I’ll review the error logs and hosting environment again and check for any recent
plugin updates that might be causing the critical error. Appreciate the support
and the time your team is taking to look into this.
Hello @harrys3,
Thank you for reaching out to us and appreciate for sharing your insights as well. That sounds like a sensible approach to resolve the issue.
If you find anything specific or need further assistance after reviewing those, please feel free to let us know. We’ll be happy to help further.
Sorry Mr. Jeremy, Mr. Harrys’ experience is not suitable for me. I can not open backend pages yet. It seems there are some serious errors on the plugins of Rank Math or conflict, please help to solve, thanks a lot.
Hello,
The admin password is no longer working for your website. Can you please verify this from your side?
Also, the error you see could be outside Rank Math plugin, so we suggest you check this downtime in your WP dashboard with your hosting provider.
Looking forward to helping you with this one.
Hello,
Circling back here, we would like to debug this issue further. Can you add your website’s FTP login to the Sensitive data section as well?
We would need the WP admin and FTP login so we can troubleshoot this issue further.
Looking forward to helping you.
We have no Google Analyics
Hello,
Please share with us a new working WP login credentials and your website’s FTP login so we can check this issue further. Please insert your login information in the Sensitive Data section of this ticket.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you so much for sharing your login credentials. Our developer is currently troubleshooting this issue, and we’ll get back to you when we have updates from them.
We appreciate your time and patience in the meantime.
Thank you Mr. Jeremy, looking forward to your goods news
