Split: Fatal Error

  • Hello, dear Rank Math

    I have a deadly error in my website about:
    0 /home/…./public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(287): RankMath\Admin\Registration->__construct()
    #1 /home/…./public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(185): RankMath->instantiate()
    #2 /home/…./public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(164): RankMath->setup()
    #3 /home/…./public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(497): RankMath::get()
    #4 /home/…./public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(501): rank_math()
    #5 /home/…./public_html/wp-settings.php(371)

    Please guide me, I really need to solve this problem.
    Thanks in advanced,
    Regards
    Pouya

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi,

    Please update to the latest Beta version by following this tutorial:
    https://rankmath.com/kb/version-control/#beta-updates

    That should fix the issue for you.

    The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.

    Please let us know if there’s anything else we can help you with.

    Thank you.

    Dear Uzair
    Thanks,
    I updated to Beta
    but, this error is done.
    DateTime->__construct(‘\xDB\xB1\xDB\xB3\xDB\xB9\xDB\xB9-\xDB\xB0\xDB\xB4-\xDB…’) #1….
    Regards,
    Pouya

    Hello,

    Could please ensure you have cleared your cache. If the issue is still there, please use http://www.loom.com to record screencast of how to replicate the it and share the URL in the sensitive section so we can check.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Dear Michael
    Thanks,

    I sent email, and this is my loom screencast video url
    https://www.loom.com/share/d9bb9cf39d3041b79ad12b867aa44875

    Best,
    Pouya

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Split: Fatal Error’ is closed to new replies.