Split: divi not saving

#336602
  • Resolved Johnny Ringo

    2 years, 7 months ago

    Rank Math free

    Hi there.

    I am having the same issue and I think it’s related to Rankmath and Divi.

    When trying to update a product (not page, not postings) it will error out and suggest an ajax error of some sort.

    You click “try again” and then update and things work fine.

    This again only happens on products.

    I have Woocommerce installed and use Divi.

    Here is a screenshot of what comes up:
    https://snipboard.io/1ufsLQ.jpg

    I should note that when I disable Rankmath things work fine again without the “try again” error message that you have to push through to eventually publish.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    2 years, 7 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I split your reply into a new ticket so we can ask few more details with regards to your issue.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Johnny Ringo

    2 years, 7 months ago

    Rank Math free

    The issue has persisted for months, but is now suddenly gone.

    No explanation on how or why, but products are working as normally again.

    Azib Yaqoob

    2 years, 7 months ago

    Rank Math business

    Hello,

    This is a known bug that happens only in Firefox. However, even in Firefox, the popup shows that your save has failed but the changes made to the page will be saved.

    We are already working on resolving the issue and will soon release a fix for this. You can keep an eye on our changelog to get notified about the latest updates and features: https://rankmath.com/changelog/

    Hope this helps. Let us know if you need any other assistance.

    Johnny Ringo

    2 years, 7 months ago

    Rank Math free

    It was happening for me in Brave and Chrome for months personally.

    Just an FYI.

    Thank you!

    Azib Yaqoob

    2 years, 7 months ago

    Rank Math business

    Hello

    We will inform you once we release a fix for this issue.

    You can also keep an eye on our changelog to get notified when we release a new update with a fix: https://rankmath.com/changelog/

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Split: divi not saving’ is closed to new replies.