Hello,
We’ve split your reply into a new ticket to assist you better.
We checked your previous tickets where we suggested you reconnect and refresh the Content AI credits but you never replied back. Instead, you asked for a refund where we again asked you to let us have a closer look or if you wanted to proceed with the refund, but again, we never received a reply on the ticket.
We had an email conversation with you where we refunded your purchase.
As we didn’t get the opportunity to investigate the issue or received a confirmation from you about following the suggested fix, it cannot be assumed that Content AI is bugged.
The common reason for credits not being updated on the website is that the website is not connected to the Rank Math account from which the purchase is made. In order to use the credits, the website must be connected to the same Rank Math account (with the same email address using which the credits were purchased).
However, we regret the inconvenience you faced and request you to please refrain from posting such replies on the tickets of other users.
Don’t hesitate to let us know if you require any assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
