Split: Can’t save meta titles / descriptions

#738716
  • Resolved alicheek
    Rank Math free

    This seems to be a common issue at the moment I am having the same issue with specifically the woo commerce category section

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support.

    Please check if you have a firewall, as there are chances that it will prevent saving the data. Please try whitelisting this route:
    /wp-json/rankmath/v1/updateMeta

    For more information and troubleshooting steps, this KB may help:
    https://rankmath.com/kb/meta-data-not-saving/

    We really look forward to helping you.

    Hi jaideep thank you for getting back to me, I do have jetpack which has a firewall but I disabled this and there was no changes.The server I run the website on also doesn’t have a firewall running, also cleared any table rules just to make sure.

    Hello,

    Thank you for your patience.

    In this case, please share the affected category URL so we can check and investigate the issue.

    Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    The new version of the rank math plugin fixed the issue thank you

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Split: Can’t save meta titles / descriptions’ is closed to new replies.