Hello,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Please share your domain name so we can check if it has been blocked by our firewall. If you tried running the SEO multiple times within a short span of time, that might be the reason your website might be flagged by our Firewall.
We look forward to helping you.
Hello,
Your websites are taking ages to respond and that is causing a timeout issue:
https://gtmetrix.com/reports/tampabayelectricservice.com/fHIvSJXv
Please edit the following plugin file:
/includes/modules/seo-analysis/class-seo-analyzer.php
Then, change the following line (line number 358):
$request = wp_remote_get( $api_url, [ 'timeout' => 20 ] );
Increas the timeout value to 60:
$request = wp_remote_get( $api_url, [ 'timeout' => 60 ] );
The SEO analysis should start working as expected.
Or, you could also use the online version of the tool which is just as good:
https://rankmath.com/tools/seo-analyzer/
Looking forward to helping you. Thank you.
I just do not understand to edit the plugin files. Is there more info. This is new to me. And I’m having the same issue when I use your online tool. Your help is very much appreciated. Thank you-
Hello,
Thank you for the follow up.
We would love to make the adjustments for you. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi, I really don’t understand what you are asking me for. I did look at the link above for temporary login. I will install the plugin but I need to know how long to set the link for and what areas should I assign. Waiting for your reply. There are 3 domains that are giving me the error ‘API Error: Invalid server response.’ Also I’m not sure this will do the fix. Remember I get the same error form the analyzer on your site.
Hello,
Yes, the error seems to be due to the time your website takes to respond as my colleague said.
If you follow the guide my colleague added to share your login details, we can add the code modification we told you.
I will also record a screencast of the process so you can replicate it by yourself on your other websites so you can make sure it will work in all your website and also in the online analyzer.
Looking forward to help you.
Hi, I did install the login plugin. See screenshot. What info do I put in for you to log in? How come I cannot upload an image? Anyway since I can’t what info do I place in the
Temporary Logins Create New
Create a new Temporary Login
Email*
First Name
Last Name
Role
Administrator
Expiry
One Week
Thanks-
Hello,
You can upload an image to https://ibb.co/ and share its URL here. About the fields you need to fill, you will need the email. You can use s******@r*********** About first name and last name, you can enter whatever you want and in the role we will need temporary access with administrator role.
Looking forward to help you.
here’s the temporary link:
Moved to Sensitive Data section
Let me know how you made out. Thanks-
-
This reply was modified 3 years, 10 months ago by
Alberto.
So I’m wondering why it takes so long to get a response. Really…..
So I’m wondering why it takes so long to get a response. Really…..
Hello,
I am sorry for the delay. I was trying to do those modifications but it seems you didn’t set the temporary user with admin role so we can not modify the settings we need. Could you upgrade the user so we have access to all the settings?
Looking forward to help you.
Ok Done: you have 24 hours
Hello,
I have done the modification and recorded a screencast showing you in detail how to replicate that modification, could you check it?
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
