Split: Api error http 400 error

#78087
  • Resolved Saam Camaro
    Rank Math free

    I am also having this same error message after a site analysis. Would you please explain what this problem is regarding and how to solve it? I tried the following steps you provider earlier (You can disable the SEO Score from WordPress Dashboard > Rank Math > General Settings. > Others), but I could not find the “other option”. I am using rankmath in WordPress.

    Thank you for your help.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello Saam,

    Could you please share a screenshot of where you are facing the issue?

    To enable the others tab in Rank math > General settings please switch to the Advanced Mode from the top-right corner at WordPress Dashboard > Rank Math > Dashboard

    Here is a screenshot for reference:

    Looking forward to helping you. Thank you.​​​​​

    Hello Michael, here is a screenshot to better explain what I mentioned earlier. Let me know if you need additional items. I look forward to your answer. Thank you very much!

    P.s. let me know if the screenshot is attached, I had some difficulties finding out how to attach it to the message. It would not allow me to copy-paste in the reply box. If it is not there, please advise how to send an attachment in the reply box. Thank you

    • This reply was modified 3 years, 8 months ago by Saam Camaro. Reason: forgot attachement

    Hello,

    For adding an image, please use https://imgbb.com/ and add the URL in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the follow up.

    Could you please share with us your site URL so we can test this from our end. You can also test your site here: https://httpstatus.io/. Please note that Rank math analysis will only work if your site is showing status 200

    Looking forward to helping you. Thank you.

    ​​​​​​

    Here is the URL: https://camaralawfirm.com/
    I have tested the site and the status code is 200

    Hello,

    Could you ensure your web server is not blocking access to our API.

    Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

    If you are not sure, please ask your web hosting provider to do it for you.

    Once done, you can run the SEO Analysis once again.

    I’ll also check with our team to ensure our server is not blocking your domain.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    What is the contact info of your team for me to email them re: how to confirm that Rankmath’s server is not blocking my domain?

    Thank you in advance.

    Hello,

    You can email us on s******@r***********

    You just need to provide us your domain name and/or your IP address.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Split: Api error http 400 error’ is closed to new replies.