Sorry, you are not allowed to access this page

  • Hi

    I’ve just installed rank math and when i click on setup wizard i keep getting this error:

    Sorry, you are not allowed to access this page.
    The message above was triggered by Core.

    Call stack:

    wp_die()
    wp-admin/includes/menu.php:350

    Can i know what’s causing this error?

    Tks!

    • This topic was modified 2 weeks, 2 days ago by Bioneuro.
Viewing 4 replies - 1 through 4 (of 4 total)
  • same error on my website
    site

    hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    The setup wizard launches right off the bat for me, is it possible that you have an outdated browser?
    I have performed the basic setup steps, please head over to Rank Math > Dashboard > Setup Wizard and run the wizard again to finish the configuration.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Sorry, you are not allowed to access this page’ is closed to new replies.