Hello, we apologize for the inconvenience you are facing with accessing your website through WordPress. The error message “Sorry, you are not allowed to access this page” typically indicates a permissions issue.
To troubleshoot this issue, we recommend checking the user capabilities of the account you are using to access the website. Ensure that you are using an admin account with all relevant user capabilities. If the issue persists, please follow the steps outlined in our knowledge base article on how to diagnose and fix WordPress permissions: How to Diagnose & Fix WordPress Permissions.
If you continue to experience difficulties after following these steps, please assign this ticket to a human agent using the available buttons, and we will be happy to assist you further.
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
How To Fix Blocked Due to Access Forbidden (403) Error in Google Search Console » Rank Math
How to Fix “Sorry, This File Type Is Not Permitted for Security Reasons” Error » Rank Math
your support system is so slow
Hello,
This is a likely issue with your website and not related to Rank Math.
Unless, the issue came right after activating Rank Math.
To confirm, please login to your wp-content/plugins folder and rename seo-by-rank-math to something else. Then, check if your website loads.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
