Sorry, you are not allowed to access this page.

#53817
  • Resolved Robert Bullen

    3 years, 11 months ago

    Rank Math free

    I have read the other support threads, and still, I can’t get to the /wp-admin/admin.php?page=rank-math-wizard it says Sorry, you are not allowed to access this page.

    I have gone through the site health troubleshooting, and it didn’t work. I have deleted and reinstalled, and use different ways of uploading.

    I don’t know why this isn’t working, it works fine on a staging site, and other sites I manage.

    Any help would be appreciated

    Thanks

    • This topic was modified 3 years, 11 months ago by Robert Bullen.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am afraid that the password on the sensitive data section does not seem to work. Could you please check this?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Robert Bullen

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Robert Bullen

    3 years, 11 months ago

    Rank Math free

    Try the new password.
    Thanks

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have tested Rank math on your site. It seems to work to some point but it appears it it being automatically removed from your site, probably by the WP_Sweep plugin because of the existing SEO Press plugin. To use Rank math Suite,please import SEO press data then deactivate to avoid conflicts.
    I have attached a screen-cast in the sensitive section of my test on your site, you can check.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Sorry, you are not allowed to access this page.’ is closed to new replies.