Some twitter card not showing images

#55447
  • Resolved Tom Chase
    Rank Math free

    Some of my sites twitter card not showing image. Using 900 by 400 images feature image. Can you have look?

    • This topic was modified 3 years, 10 months ago by Alberto.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd
    Rank Math free

    Hi Tom,

    Thanks for getting in touch with us.

    This is the image you are using as the Twitter image:
    https://www.yourwebsite.com/wp-content/uploads/2020/02/Healtharty_banner_grayscale.jpg

    But, that URL redirects to your homepage most likely because the image doesn’t exist.

    Please change the image and use a correct one from WordPress Dashboard > Rank Math > Titles & Meta > Homepage.

    Or, from the social tab if you are using a static homepage:
    Social tab in Classic Editor: https://i.rankmath.com/JKsysq
    Social tab in Gutenberg: https://i.rankmath.com/7RwcTo

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Ohh. Can you remove the links please after review? thanks.

    Hi. the image does exits. I also changed the image graph and still not showing for the homepage.

    Using
    Twitter settings: summary card with large images

    ALL of them has feature images

    Moved to Sensitive Data section

    • This reply was modified 3 years, 10 months ago by Alberto.
    Alberto
    Rank Math business

    Hello,

    I moved your links to the Sensitive Data section so they will be hidden for everyone except the staff and also they will be automatically removed once you set the thread as solved.

    I checked the website and it seems when you try to navigate to one of the images, you are being redirected to the homepage.

    Could you check if you have any setting in your plugins redirecting images to the homepage when accessed from outside the website?

    If you don’t find anything, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi, I deindexed the following for security reasons from cPanel and also turned on hotlinks protection.
    / (Current Folder)
    etc
    logs
    mail
    public_ftp
    public_html
    softaculous_backups
    ssl
    tmp

    I turned on redirection in rank math to my homepage. that why you are redirected when you try to access the upload folder. But you can see by going on the page and right click>> open in new tab>> the pic is there.

    Alberto
    Rank Math business

    Hello,

    In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Some twitter card not showing images’ is closed to new replies.