social preview image and title changes doesn’t save

#388745
  • Resolved Mary from GMDH Streamline

    1 year, 11 months ago

    Rank Math free

    Hello,

    I have an issue when trying to make changes in a social media part of the plugin. I’m editing the title and adding an image of recommended size 1200*630, updating the page, and after that changes are not saved. I’ve tried several times on different WordPress pages with different images, but the result is the same – no changes are saved. I’m adding screenshots. I also read the tutorial and this article https://rankmath.com/kb/open-graph-image-not-displaying/
    Still have this issue.

    Please advice.

Viewing 1 replies (of 1 total)
  • Anas

    1 year, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘social preview image and title changes doesn’t save’ is closed to new replies.