Social not working

#742244
  • Resolved Scott
    Rank Math free
    Content AI Starter

    Hello, I am using Rankmanth on my site (the Divi theme and also the Monarch plugin). I have set the Social image and text setting in RankMath but if anyone types the url into facebook it still pulls the logo from the homepage which is not good. How can this be corrected? Site is xplorebelize.com Thank you

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  • Hello, we apologize for the issue you are facing with the social image not displaying correctly on Facebook when sharing your website URL.

    To ensure that the correct social image is displayed when sharing your website URL on Facebook, you can follow these steps:

    1. Set Open Graph Image for Homepage Using Rank Math:

      • If your homepage is set to display ‘Your latest posts,’ you can change the homepage Open Graph thumbnail under Rank Math SEO โ†’ Titles & Meta โ†’ Homepage โ†’ Homepage Thumbnail for Facebook. You can refer to this guide for more details: Set Open Graph Image for Homepage Using Rank Math.
    2. Configure Facebook App ID in Rank Math:

      • To set your Facebook App ID, go to WordPress Dashboard โ†’ Rank Math SEO โ†’ Titles & Meta โ†’ Social Meta. Here you can set the Facebook App ID in the Facebook App field. Make sure to click the Save Changes button at the bottom of the page for Rank Math to update the Open Graph tags. You can refer to this guide for more details: Configure Facebook App ID in Rank Math.

    By following these steps, you can ensure that the correct social image is displayed when sharing your website URL on Facebook. If you need further assistance, please feel free to reach out to our support team. We’re here to help!

    Sources:
    Open Graph/Social Preview Image Is Not Displayed ยป Rank Math
    Homepage SEO Settings via Meta Title and Description
    How to Setup Rank Math SEO Plugin Properly

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It looks like the issue was occurring because of the caching on your website. After scraping the ULR again in the Facebook Sharing Debugger tool, we can see that Facebook is showing the correct og image:

    If you’re still facing the issue, please try to clear your browser cache and check again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Social not working’ is closed to new replies.