Social Media Thumbnail is not correct

#60339
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math today.

    I have checked your site with the facebook debugger: https://developers.facebook.com/tools/debug/ and the image you have shared is the same showing up. Is this the image you intend for your social sharing. If not we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have sent a wp temporary log in url on sensitive data section
    Please check it

    • This reply was modified 3 years, 9 months ago by TOVIRAL IDEAS.
    Alberto
    Rank Math business

    Hello,

    It seems it is not using your post featured image because they are in webp format, so they don’t use that format (social networks accept jpg, png, and gif formats).

    You should add them in one of those formats or at least add a fallback system to provide also a jpg, png, or gif version.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Social Media Thumbnail is not correct’ is closed to new replies.