Social Media Snippets

  • Hello,

    I want the content published on the website to be shared with the featured image of the content while sharing on social media. Until now, this image has been shown. But waste Whatsapp is also not shown. Can you help me with this?

    Pages are shown, but contents are not.

    null

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    Thank you,

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    There are a few reasons for the Facebook (or any other social network like WhatsApp) not picking your images and other social tags. We will list them below so you can check which one applies in your case:

    1. First and foremost, you must check the page source of the URL in question. Search for the og:image tag like in this Video:
    https://i.rankmath.com/aJCccE

    If the og:image tag is not found, that means Rank Math is either disabled or not able to print your social tags. Once done checking if Rank Math is enabled, you must check why it isn’t able to print social content by following this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Make sure to follow all the instructions carefully.

    2. Assuming the og:image tag was found in step 1, we can proceed to find the issue.

    Scenario 1: You are using minification on your website and your cache plugin is inputting too much inline CSS into your page source that your OpenGraph tags are pushed way too down your page’s source:
    https://i.rankmath.com/y4WIgQ

    If this is the cache, you must move your inline CSS to a file because Facebook and other social networks will only look for OpenGraph tags in the first 60kbs of your page’s source. If they don’t find it, they will assume you haven’t added them. They don’t want to waste their resources crawling huge pages looking for OpenGraph tags.

    Scenario 2: The gain browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s OpenGraph detection. If you have it enabled, disable it. The option for W3 Total Cache is at WP > Performance > Browser Cache > HTTP (gzip) compression
    https://i.rankmath.com/BbaiC6

    Then, clear your website and server cache (including Cloudflare – if enabled)

    Once you are done, you might want to test again here:
    https://developers.facebook.com/tools/debug/

    Click the Scrape Again button:
    https://i.rankmath.com/A5z7WK

    You should now see the OpenGraph tags update including the image.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Hello Todd,

    Thank you for the information you provided. I followed and followed all the instructions. I am having this problem only in whasapp application. Do you have any advice on this matter?

    Thank you

    Hello,

    Thank you for contacting Rank Math today.

    I have checked your site on facebook debugger and the social image is shown perfectly fine. You can test it too here:https://developers.facebook.com/tools/debug/

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello Mcihale,

    Yes it works great everywhere but whatsapp doesn’t work either. Can’t I solve this?

    Thank you

    Hello,

    WhatsApp has a few extra limitations when showing an image as a thumbnail when sharing it.

    Could you make sure your image’s size is equal or less than 300KB?

    Looking forward to help you.

    Hello Alberto,

    All images added on the website are optimized with photoshop. Visual dimensions cannot exceed 150 kb.

    Do you have a different suggestion?

    Thank you,

    Hello,

    Just to be sure, did you deleted the WhatsApp app cache before testing the link again? Since WhatsApp cache preview “previews” so you could have it working but not showing it.

    Looking forward to help you.

    Hello Alberto,

    I searched but couldn’t find anything about clearing whatsapp cache on the internet. I use iphone How can I do this? I know how the phone’s cache is cleaned

    Thank you

    Hello,

    Could you check this solution proposed in StackOverflow (https://stackoverflow.com/a/43154489) and let us know if it works or not for you?

    Looking forward to help you.

    Hello Alberto,

    The link you provided is very complicated for me. I’m still trying to try.

    Thank you

    Hello,

    It is fine, take your time, we will be here if you need help.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Social Media Snippets’ is closed to new replies.