Social Media Snippet is not updating

Hello,

I’m sorry to hear that you’re facing issues with the social media snippet not updating on your client’s website despite following the necessary steps.

Based on the information provided, it seems like you have correctly added Facebook/Twitter sharing images through Rank Math Meta Box and verified the dimensions and format of the images. However, sometimes changes may not reflect immediately due to caching or other factors.

To troubleshoot this issue, I recommend the following steps:

1. Clear Cache: Ensure to clear any caching plugins or server-side caching that might be preventing the updated social media snippet from displaying.

2. Facebook Debugger: Use the Facebook Sharing Debugger tool to force Facebook to scrape the latest version of the page and update the social media snippet accordingly.

3. Verify Open Graph Tags: Double-check that the Open Graph tags are correctly implemented on the website. You can use online tools like Open Graph Checker to verify this.

If after performing these steps, the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this concern to our attention. We appreciate your patience as we work to resolve this issue for you.

Best regards.

Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Social Media Options in Rank Math

Hello,

Thank you for contacting Rank Math support. We apologize for the inconvenience caused and the delay in the response to you.

We checked your website at http://www.welterbetag.at and can see that is is redirecting to another page which is https://www.welterbetag.at/de/starseite/

Facebook is also showing the same error as shown in the image below:

Please fix the redirect issue and then check again.

Hope that helps and please don’t hesitate to let us know if you have any other questions.

Thank you.

Hello,

We checked your site again and it seems the redirection issue has been resolved. We checked your site source and also checked the Facebook debugger and found the issue to have been resolved as shown in the image below:

The social media meta tags are also added correctly.

Can you please confirm these and let us know if you need our assistance with anything else.

We look forward to hearing from you.

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post or TrustPilot about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.