Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share your site URL with us here? So that we can look into this matter closely for you.
Meanwhile, please make sure that you’ve updated the image for social media with a recommended image size as close as 1200 x 630 pixels, and also please make sure that the image is with supported image format like JPEG, PNG, or GIF.
You may try checking the URL below to learn about OpenGraph guidelines by Facebook:
https://developers.facebook.com/docs/sharing/webmasters/images/
If everything seems to be fine, try clearing your site cache and see if the issue is resolved for you.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
