Social image doesn't appear

#12118
  • Resolved Erwan
    Rank Math free

    Hey folks,

    When i publish a post, usualy i set up a featured image (simple blocl) and an image for facebook ( larger one, showing a double picture)

    I had no trouble since 2-3 weeks, and now the social image doesn’t appear on facebook or facebook debug.

    In fact, OG image contain the featured image, but when looking at the code i saw the og secure image wich is the custom fb image

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind sharing a link to one of the affected posts so that we can check the issue for you?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Erwan
    Rank Math free

    Hello,

    Thank you for contacting Rank Math today.

    I have checked the page source and the og:image tag is missing on the affected page.
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ​​​​​​

    Erwan
    Rank Math free

    Sorry but OG image tag is not missing :

    • This reply was modified 4 years, 7 months ago by Erwan.

    Hi Erwan,

    Thanks for the follow up.

    I am not sure why I missed that before but I have taken a second look and it is likely that you have another plugin that is adding og meta to your pages since there are double tags as shown below:
    IMG

    Please perform the steps outlined on the following page to check for conflicts: https://rankmath.com/kb/check-plugin-conflicts/

    I hope this info helps. Thank you.

    Erwan
    Rank Math free

    Hey,

    Found it : Easy Social Share

    Hi Erwan,

    Thanks for the follow up.

    I am glad that this is now resolved 🙂

    Feel free to shoot us an email should any other issues come up. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Social image doesn't appear’ is closed to new replies.