snippet editor not working

#288935
  • Resolved Susan Ballinger

    2 years, 5 months ago

    Rank Math free

    Hello,
    I’ve been having trouble with the snippet editor in the top right corner not working. Strange things like my meta description completely disappearing from my draft even though my SEO score is showing it’s there. In my Dashboard, it shows an 81 like it did when I closed the article. When I go back into the draft, Rank Math shows an SEO score of 79 and the meta description is missing.

    Also, the url line has not been working… sometimes it will let me change the URL and sometimes I have to go to another setting to change it because it just keeps scrolling backwards forever when I try to change it.

    I’m told you all are aware that these problems have existed since the last update but I should let you know. Please advise.

    Thank you,
    Susan Ballinger

Viewing 1 replies (of 1 total)
  • Jeremy

    2 years, 5 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We can’t seem to replicate this issue from our end even with our latest Rank Math plugin.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘snippet editor not working’ is closed to new replies.