Slug “kit-par-defaut”

#733510
  • Resolved Cordillet

    3 months, 3 weeks ago

    Rank Math free

    Hello,

    I’ve been experiencing an issue with the plugin. In fact, as soon as I deactivated it, the issue disapear.

    The problem is the following : when I modify a page on elementor, and then quit elementor, my slug page automatically change for “kit-par-defaut”. It does not keep my personalize slug originally set-up.
    I try everything to solve this problem, but still persist. Can you help me please? It’s important for me, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with the plugin. It sounds like the slug for your page is automatically changing to “kit-par-defaut” when you modify a page on Elementor and then exit the editor.

    This behavior is unexpected, and I understand how important it is for you to maintain the personalized slug that you originally set up.

    To address this issue, I recommend reaching out to our dedicated support team by opening a support ticket at this link. They will be able to provide you with more specific guidance based on your website’s configuration and help you resolve this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.

    Sources:
    What Is a Slug in WordPress? » Rank Math
    How to Fix Duplicate Meta Tags » Rank Math

    Adetayo

    3 months, 3 weeks ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Slug “kit-par-defaut”’ is closed to new replies.