Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
Hope this helps. Let us know if you need any further assistance.
its connected now, but doesn’t show Analytics Overview, its blank
Hello,
Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Does rebuild index, reset SEO score etc and keywords
Hello,
No, it just recreates the stats in the Site Analytics section of the Analytics module.
Hope this helps.
After deleting it doesn’t show ‘Update Data Manually’ instead it shows Fetching in Progress is it ok?
Hello,
Please reload the page and you should be able to see the Update Data Manually button.
Let us know how that goes. Looking forward to helping you.
ok should I stay on the page, it fetching and shows cancel catching in red
Hello,
You don’t have to stay on the page. You can do other tasks you want to do on your site while the fetch is running. You should be able to check the remaining time in the Analytics Dashboard.
Let us know if you need any other assistance.
data fetch is complete but still Analytics Overview is blank
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
