Sitemaps XML not working/not generating

#259171
Viewing 10 replies - 1 through 10 (of 10 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I checked the sitemaps and was able to replicate the issue.

    Please follow the below steps and see if that fixes the issue:
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. Clear your website’s cache.

    Please let us know how that goes.

    Thank you.

    Hi,

    No cache plugin is being used.

    1. Flush is done.

    2. No cache plugin.

    3. Cleared.

    Is it working now?

    Prabhat
    Rank Math agency

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Issue is still there. I will share FTP details. Please check. Do you need WP access?

    Anas
    Rank Math business

    Hello,

    Please share the WordPress and FTP logins by following the instructions mentioned by my colleague above.

    Looking forward to helping you.

    Hey Guys,

    sitemap-XML is still not working, all details provided yet no success up until this point.

    Extremely sad because we use rankmath for some other projects and we wanted to take a premium package, your tool is simply great for SEO optimization.

    Please keep us posted.

    Sincerely yours,

    Nikita

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi guys,

    So our XML feed is still not working, FTP and WP data provided. Can you check?

    Hello,

    We have already replied to your other ticket for the same issue. We are closing this ticket now.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Sitemaps XML not working/not generating’ is closed to new replies.