Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you share your website URL in the Sensitive Data section so we can check it by ourselves?
Also, I suppose you are adding to the Search Console only the sitemap_index.xml file, true? Since it is the only sitemap you need to add to the Search Console.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The sitemap seems to be working fine.
Please remove it from Google Search Console and add it again.
We checked here and the sitemap doesn’t have any errors:
https://www.xml-sitemaps.com/validate-xml-sitemap.html
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Todd,
I’m a new user for Rank Math
My Taxonomies sitemaps (that means Categories and Tags) are not working. I have checked these URL from this website(https://www.xml-sitemaps.com/validate-xml-sitemap.html) you prefer that.
Other sitemaps (General, Posts, Pages) are working and submitted Google Search Console and showing stats result in success.
But Category and Tags sitemaps have Problem detected and not submitted Google Search Console. When I submitted the URL on Google Search Console sitemap stats result is showing error.
I tried many times submitted. Even Rank Math Search Console account De-Authorize and then again authorize. But facing the same problem.
Now what can I do and how to fix it. Please help.
Thanks
Hello,
Thank you for contacting Rank Math today.
Could you please disable the Rank Math sitemap module via Rank Math > Dashboard and then install this plugin to check if the issue will still be reproduced:
https://wordpress.org/plugins/google-sitemap-generator/
Looking forward to helping you. Thank you.
How to disable the sitemap module via Rank Math?
Hello,
You can disable the Sitemap module at WordPress Dashboard > Rank Math > Dashboard.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Can you send me any screenshot on Rank Math module?
Here you go:
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes! Disable the sitemap module and install this plugin (https://wordpress.org/plugins/google-sitemap-generator/).
Now, what can I do? What’s the next process?
Hello,
Now you should check if with that plugin you still face your error or if your issue is solved with it.
This helps us to determine the cause of the issue, since if now it is working, it would be an issue in Rank Math and if it doesn’t work, it can be an issue in the server, permissions, or some kind of plugin conflict.
Please check it and let us know what happens.
Hello…
I tried the sitemap generator and the result is still the same in GSC … error.
I will try to check the server or other possibilities.
I’ll contact you again if I find a problem.
thank you
hello,
Of course, we will be here to help you if you find the issue.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
