Sitemaps blank page

#7801
  • Resolved Greg Otg

    4 years, 10 months ago

    Rank Math free

    Hello,

    I have downloaded Rankmath and have tried using the sitemaps feature it provides. However, when checking the sitemaps pages I keep seeing a blank/empty page. I already read https://rankmath.com/kb/check-plugin-conflicts/ and have tried it. Even with all plugin and theme disabled and having only Rank math enabled, the sitemaps pages remain blank. The post says it would come from my wordpress setup but I can’t find how to fix the issue, could you help me with this problem?

    Thank you in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hi there,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please do the following:

    1. Head over to WordPress Dashboard > Settings > Permalinks

    Hit the save button once.

    2. Go to WordPress Dashboard > Rank Math > Sitemap Settings

    Hit the save button once.

    That should fix the issue.

    If it doesn’t, please do let us know so we can look at this further.

    Thank you.

    Greg Otg

    4 years, 10 months ago

    Rank Math free

    Hi Michael,

    Thank you for the quick reply, I read this in another ticket and therefore tried it already too but without any success, the issue still persists.

    Todd

    4 years, 10 months ago

    Rank Math free

    Hi Greg,

    I am so sorry. If that doesn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

    asking for logins

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Sitemaps blank page’ is closed to new replies.