Sitemape isssue - Support

Resolved Amandeep singh
3 years, 5 months ago

Rank Math free

Hlo rank math team
I am here with an problium site name ______
When i check my sitemap in google webmaster tool after 4-5 days regurlarly i am facing the issue in google wenster tool sitemap not readable than i refresh the permlink of the specfic site or subdomain than the issue solved. When i do this but it is happing again and again after 4-5 days. Facing readable error on subdomain

Viewing 3 replies - 1 through 3 (of 3 total)

Michael Davis
3 years, 5 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

You seem to be using Cloudfare and your sitemap likely being cached. Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

That should fix the issue. Please let me know if that does not. We are here to assist.

Amandeep singh
3 years, 4 months ago

Rank Math free

hello rank math team
I am still facing issue in the sitemap it is showing 404 error in the sitemap when is flush cache and refresh permalink the issue solve on the spot but it occurs again after some time.
please share the permanent solution. Nxtgovtjobs
I am using digital ocean hosting and I have created multi-site hep

Michael Davis
3 years, 4 months ago

Rank Math pro

Hello,

Did you exclude your sitemap from caching as shown in my previous reply?

If you did, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
3 years, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Sitemape isssue’ is closed to new replies.