sitemap_index.xml is a blank page

  • Dear Rankmath Team,
    my sitemap_index.xml shows a blank page with no source data.
    Interestingly, GSC is able to read and access it, but SEMrush.com for example doesn’t it.
    What can be wrong?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Could you please check the solution we offered here?
    https://rankmath.com/kb/fix-sitemap-issues/#blank-page

    Do let us know how it goes.

    I performed the suggested method and my sitemap is still not appearing with all themes and plugins (excl. Rankmath) disabled.
    May it be a server-side error?

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    What’s the login URL or the URL of your website?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I cleared the cache on your site and re-saved your permalink settings which seems to have resolved the issue. You sitemap now appears fine, please check the screencast attached in the sensitive section.
    We recommend that you exclude your sitemaps from your caching by adding the sitemap URLs to the exclusion list of your caching plugins.

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Thank you a lot. It works now

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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