sitemap white page

Hello,

I’m sorry to hear that you are still facing issues with the Rank Math sitemap showing a white page despite trying the documented workarounds. To resolve this problem, you can follow these steps:

1. Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the sitemap works. If it does, reactivate the plugins one by one to identify the conflicting plugin.

2. Clear Cache: Clear any caching plugins or server-side caches that might be affecting the sitemap generation.

3. Rebuild Sitemap: Go to your WordPress admin dashboard, navigate to Rank Math > Status & Tools > Tools > Rebuild Sitemap, and click on the “Rebuild Sitemap” button.

4. Check Server Configuration: Ensure that your server configuration is not blocking access to the sitemap files.

If after following these steps, the issue persists, please reach out to the Rank Math support team for further assistance by clicking here.

Thank you for bringing this concern to our attention. We are here to help you with any further issues you might face.

Kind regards.

Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
Page With Redirect – Google Search Console Status » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Whitelist Rank Math in Cloudflare » Rank Math

Hello,

We can see the sitemap details in the sitemap source code (see image in the sensitive data section)

Please follow the steps below for initial troubleshooting:

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/

If the issue persists then try disabling the transient cache for the sitemap. This will make sure that your XML sitemap always reflects the latest changes on your site. To do this, you need to add a small piece of code to your site’s functions.php file or use a plugin like Code Snippets.
The code you need to add is this:

/** 
 * Filter if XML sitemap transient cache is enabled.
 *
 * @param boolean $unsigned Enable cache or not, defaults to true
 */
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

If you’re not sure how to add this code, you can follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/.

It will show you step-by-step how to use the Code Snippets plugin or edit the functions.php file safely.

After you add the code, please clear any cache on your site or server and check your XML sitemap again.

If you’re still facing issues with the sitemap please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.