Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
This issue with your blank sitemap is possibly occurring because, on your database entries there are some Unicode characters that are preventing the sitemap from correctly to load.
Please access your WordPress database and check in the options table. You’ll notice entries like blogname with Unicode characters instead of the correct special characters like & in there.
Please refer to the screenshot in the sensitive data section.
By fixing those entries, the sitemap should start working fine.
We could also perform these checks. But for that, we would need cPanel/phpMyAdmin access to handle the situation.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Seems like still your sitemap is not loading perfectly. Can you please try to follow the steps below and see if that works for you?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
If that doesn’t help then please try to remove the “•” from the option_value.
Let us know how it goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
