Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
In Google Search Console This is Something Showing to me.
Sitemap can be read, but has errors
Sitemap is HTML
Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
Hello,
Thanks for getting in touch.
Could you please check the following:
1. Is the sitemap working fine in your browser? You can check that by going domain(.)com/sitemap_index.xml
If the sitemap is working fine, you can try validating it on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html
If the validation works, please move to the second point.
2. Have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
3. Finally, make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
If you have followed these and you are able to view your sitemap without any problem, then Rank Math is outputting your sitemap correctly and the error must be coming from Google. You can try and use a 3rd party sitemap plugin to confirm. Just make sure you have disabled the Sitemap module of Rank Math in WordPress Dashboard > Rank Math > Dashboard when using a 3rd party sitemap plugin.
If the other plugin works, please do let us know.
Thank you.
Hello Michael
I Checked and Still sitemap is redirecting to homepage. what should i do now?
Hello
anyone is here? I am online here to communicate with chat support to resolve my problem but nobody is listening to me. Please help me solve this issue. I Have shared the link in sensitive data section please check it out.
I am waiting for your response.
Thanks
-
This reply was modified 3 years, 8 months ago by
Zeeshan Khan.
Hello,
I accessed your site, resaved your permalinks and sitemap settings and your sitemap seems to be loading fine now. Please check the screencast I have added in the sensitive section.
If you have any further question(s), please let us know. Thank you.
Hello Michael
Thank you so much for solving my issue. now sitemap is working properly.
Hello,
We are glad we could assist you.
Do you wish to mark this as resolved?
If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
