Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We checked your sitemap and it wasn’t generating the correct sitemap.
To troubleshoot more on this, please flush your sitemap cache by following this guide: https://rankmath.com/kb/sitemap-404-error/#sitemap-cache.
Once done, please purge your site cache as well.
With that said, you should always exclude the Sitemap URLs from being cached and here is a guide we have on the topic: https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue persists, please head over to your website’s root directory (FTP or Cpanel’s File manager) and remove any .xml sitemap there.
Let us know how it goes. Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further? Please resolve my sitemap unsupported file format problem
Thank you.
I share wp my login details with you please resolve my problem and also tell me how to solve for my other site same problem
Hello,
The logins you have shared are incomplete since we’re unable to log in without a username.
However, I’ve checked your sitemap, and it is getting redirected multiple times. If flushing the sitemap cache didn’t fix the issue, then it is possible that your site is infected.
In this case, we recommend running a security scan on your site and checking if there is malware that is causing the issue.
You can also get in touch with your web host for assistance.
Let us know how this goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I update my username and password now you can check my sitemap issue and please solve it
Hello,
We have conducted initial troubleshooting but it seems there’s still an issue with your sitemap. We would suggest checking with your hosting provider if there are any malicious files on your website that may be affecting the sitemap as recommended by our colleague here.
If the issue persists, do let us know and we will further check this one with our dev team.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
