sitemap redirect to homepage

#22893
  • Resolved Amir
    Rank Math free

    I already did a permalink save change step and rank math sitemap save change step, but sitemap URL redirect to the homepage. 1 day ago I have been clear the .htaccess and past the default code.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thanks for getting in touch with us today and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi there,

    I’m suddenly dealing with the same issue across a couple of sites. The sitemap just redirects to the home page. Site audit tools are showing errors. And one of the sites is now showing a DNS resolution error for the sitemap, but the DNS is fine…

    https://denverautorepairmechanics.com

    https://altitudemoversdenver.com

    I will check the other sites, but I have 40… really hoping this isn’t a problem for all the sites.

    Hello Denver,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    That’s quite odd. I’d love to log in and try to test out the issue on your site.
    ​​​​​​​
    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I am unable to edit the first post. There appear to be errors with the plugin across several of the websites.

    some of which rank math is still installed and active, but not showing on the pages for editing or as enabled. nor pushing the info to search. essentially ghosted somewhere within the site?

    others the sitemap doesn’t work.

    one of which the sitemap itself shows a dns error even though the dns is fine.

    one of the sites redirections are all disabled with the plugin not functional.

    some show the rank math seo ratings but not the editing box.

    there are other random issues across sites.

    How should we go about this?

    i commented with the other domains above. i have many accounts with the rank math due to having so many sites. although i did not create the first post on this page.

    Todd
    Rank Math free

    Hi,

    Can you please check if your sitemap is accessible at domain.com/?sitemap=1 ?

    If that doesn’t work, we might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 6 replies - 1 through 6 (of 6 total)

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