Now i have this message when i refresh my sitemap on rank math:
‘https://www.essesjoias.com/sitemap_index.xml’ is not a sitemap index.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have just checked if https://www.essesjoias.com/sitemap_index.xml is a valid sitemap and it seems to be, could you confirm if you keep facing that issue?
Looking forward to helping you. Thank you.
Good morning Todd
The sitemap is now showing but i still have the same error in the https://www.essesjoias.com/product-sitemap.xml.
Thank you
Hi Sandra,
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Todd i can´t figure out what is happening, i still have the error im my https://www.essesjoias.com/product-sitemap.xml. It is make me crazy. Could you see what is happening. Thank you
Hello,
Yes of course. To let us check your website, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks for your reply Alberto. I already put the WP logins in the Sensitive Data section.
Hi,
When just WooCommerce + Your Theme + Rank Math is enabled, the sitemap is working fine:
https://i.rankmath.com/TJfzfv
That means, some other plugin on your website is breaking the sitemap.
Please go through my instructions once again to find the problematic plugin:
https://support.rankmath.com/ticket/sitemap-products-error-2/?view=all#post-44990
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Todd what have you done?!!! since you entered mý site it is down and i cant put it right again. Damn, i have one paid advertesiment run today and all my costumers are sent to a site error.
Todd when you leave you left one plugin activated that was causing the system down, i believe that you were trying to help so i´m sorry for my previous post Now that problem is solved i will search the the plugin that causes the sitemap error.
Thank you
Hello Sandra,
Let us know if you find the conflict so we can continue helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
