Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please try to follow the steps below and see if that works for you?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. If the above steps don’t seem to work, kindly apply the following filter to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Let us know how it goes. Looking forward to helping you.
Thank you.
I have just tried to do all you adviced, but i still cannot see the sitemap when i visit my url: https://friluftsmagasinet.dk/sitemap_index.xml
Hello,
I can see your sitemap is showing a blank page, for further troubleshooting, you can check for plugin conflicts.
To confirm if it’s a theme/plugin conflict, we would like you to perform a quick conflict check on your website using the instructions below.
We strongly advise using the Health Check plugin, which lets you do a conflict check without affecting website visitors.
You can follow through here to see the instructions https://rankmath.com/kb/check-plugin-conflicts/#install-health-check-plugin
If the issue persists, please let us know and we will debug this further for you.
Thank you.
Hi,
So i just tried to install + activate health check. I went into troubleshooting mode –> then i activated RankMath only (and default twenty twenty-three theme). I then tried to access https://friluftsmagasinet.dk/sitemap_index.xml but it was still blank. Please help me out here.
I can see on your support forum that many people experience the same issue as me. Are you sure it’s not something wrong on your end?
Hello,
Thank you for your patience.
Upon checking your sitemap in the Firefox browser, this is the error in your /main-sitemap.xsl
This could be caused by conflicting plugins/theme on your site.
However, since you have already tried Rank Math and a default theme, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your friluftsmagasinet.dk website and we can see the sitemap of this website is working properly:
Regarding the gamingmagasinet.dk website’s sitemap, it is still showing a blank page. After further troubleshooting, we found that the plugin Hastighedsoptimering af Kim Tetzlaff you’re using on your website is conflicting with Rank Math and that’s why the sitemap is not working properly. When we disabled this plugin with the Health Check plugin, your sitemap was working properly:
In this case, we suggest you get in touch with this plugin support and inform them about this issue.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
That is true – it works. However. It does not work on the site i send in the updated sensitive data.
Hello,
The issue here is that your sitemap is currently heavily cached. We went ahead and flushed the sitemap cashed and added the Litespeed exclusion settings. The sitemap is now loaded but it is currently blank.
Can you please confirm if you are using Nginx for your website? If you are, please try applying this Nginx code to your site: https://rankmath.com/kb/xml-sitemaps-nginx/
You may ask your hosting provider to help you with that.
If the issue persists, please include your website’s FTP login so we can debug this further.
Thank you.
How can i know if i use nginx? My sitemap is still blank…
Hello,
You may get in touch with your web host to confirm if your website’s running on a Nginx server.
If so, please follow the steps in the link from my colleague’s previous reply.
Looking forward to helping you.
Thank you.
Hi again,
I just talked to my host. They use litespeed. What to do then?
Hello,
Sorry for the confusion. The issue was occurring because of some Unicode characters on your database entries. However, we’ve fixed them from your wp_option table and now the sitemap is working properly without any issues. Please check the screenshot in the sensitive data section for your reference.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
