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I have read all solutions in the knowledgebase. I have added a sitemap URL in exception. Still, when I clear cache, my sitemap works, and after a few minutes later it redirects to my homepage. I tried opening my sitemap in incognito so browser cache doesn’t create an issue and it’s the same.
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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