Sitemap not updating

#232582
  • Resolved Andrew Bistak

    2 years, 10 months ago

    Rank Math free

    Hi there,

    I’m using Rankmath, however it’s stopped updating my sitemap file again. The last update was 2021-07-16 21:25 +10:00. This issue has happened before and previously I had to remove Rankmath and then reinstall it which I don’t want to do so I don’t lose data.

    I’ve also tried/verified…

    1 Not Nginx Server
    2 Clicked SAVE in Dashboard > Settings > Permalinks
    Clicked SAVE in Dashboard > Rank Math > Sitemap Settings
    3 My site doesn’t use a cache

    What’s weird and it done it last time before I reinstalled Rankmath is that when you click on Sitemap Settings, the options get shortened in a fraction of the second and this is what is available;

    Links Per Sitemap
    Images in Sitemaps
    Include Featured Images
    Exclude Posts
    Exclude Terms
    Ping Search Engines

    whereas a fraction of a second before the above is displayed, I manage to grab a print screen of;

    Links Per Sitemap
    Images in Sitemaps
    Included Featured Images
    Exclude Posts
    Exclude Terms
    Ping Search Engines
    Include in Sitemap
    Image Custom Fields
    Include in Sitemap
    Include Empty Terms
    Include in Sitemap

    HELP!!! 🙂

    cheers,
    Andrew

Viewing 2 replies - 1 through 2 (of 2 total)
  • Andrew Bistak

    2 years, 10 months ago

    Rank Math free

    So I unticked Ping Search Engines in Dashboard/RankMath/Sitemap Settings and then reticked the checkbox and click save, the sitemap started working again.

    Any idea what is causing this?

    Prabhat

    2 years, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Reinstalling Rank Math would not lose you any data, however, as you’re not seeing all the options, please make sure that the advanced mode is enabled in Rank Math. You can follow this guide to switch to advanced mode: https://rankmath.com/kb/advanced-mode/

    Since sitemap is not updating, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Sitemap not updating’ is closed to new replies.