Sitemap not Updating - Support

Resolved Amy Waak
2 years, 11 months ago

Rank Math free

I’ve been using your plugin for a while now and absolutely love it. I was trying to update my sitemap and it says it’s generated by the Rank Math plugin. When I check, there is one for pages and another for posts. One hasn’t updated wince 9/2020 and the other 10/2020. How do I get these updated?

Viewing 6 replies - 1 through 6 (of 6 total)

Jaideep Asrani
2 years, 11 months ago

Hello,

Thanks for contacting us.

It seems like that your sitemap is being cached and that’s why it hasn’t been updated.

Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

That should fix the issue. Please let me know if that does not. We are here to assist.

Amy Waak
2 years, 11 months ago

Rank Math free

I would but my “sitemap settings” page doesn’t look the same as yours. It doesn’t even have that line that the video is changing 200 to 201.

Is there another way to fix this?

Jeremy
2 years, 11 months ago

Hello,

Can you please share the affected URL with us so we can further check it on our end?

Looking forward to helping you.

Amy Waak
2 years, 11 months ago

Rank Math free

awonderfullyimperfectlife.com

Amy Waak
2 years, 11 months ago

Rank Math free

It’s showing now it updated but I’m thinking that’s because I changed my cache plugin. Can you please tell me what I need to look at in the plugin to make sure it’s not cacheing the sitemap?

I’m not a techy person so any tips would be appreciated so it doesn’t happen with the new cache plugin

Jeremy
2 years, 11 months ago

Hello,

Thank you for keeping in touch with us.

Please refer to the KB article my colleague provided. This should help you properly exclude your sitemaps. https://rankmath.com/kb/exclude-sitemaps-from-caching/

Do note that you might have a caching app installed in your server as well so please contact your host for that.

If you prefer us to check the caching settings in your admin dashboard, please provide your WordPress login. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sitemap not Updating’ is closed to new replies.