SiteMap Not updating

#78548
  • Resolved Matt

    3 years, 8 months ago

    Rank Math free

    Hi,

    My sitemap has not updated since I migrated from another plugin.

    I have looked at similar forum posts and tried your suggestions.

    I have saved perma-links in settings, and then turned sitemaps on/off; still not updating.

    I have tried it the other way around, still nothing.

    I tried the above with clearing cache first, and then tried clearing cache after.

    I cannot get the site map to update!!! Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    3 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Matt

    3 years, 8 months ago

    Rank Math free

    Is there any common thing that could cause this?

    I don’t really feel comfortable giving access to the site, what should i look for in the settings, could you direct me and I can report back?

    Alberto

    3 years, 8 months ago

    Rank Math business

    Hello,

    I am sorry, but since you have tried all the usual caused (caching and so on), we would need to log in to try to do a deeper check. Anyway, you could check if there is another caching system in your site (like Cloudflare or even in your hosting).

    Looking forward to help you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘SiteMap Not updating’ is closed to new replies.