Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged in to your website and checked the settings.
The sitemaps were not excluded from caching on your website.
I have excluded the sitemaps from caching in the caching plugin, the sitemap is now working fine.
Please clear the website cache and check again on your end.
You can follow this guide to submit the sitemap to Google.
https://rankmath.com/kb/submit-sitemap-to-google/
Looking forward to helping you.
Hello,
The sitemaps are loading properly on your website
Please clear your website and browser’s cache and check the sitemaps again and see if it helps.
Let us know how that goes.
Thank you.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.