Sitemap not Generated on Several Websites

#53626
  • Resolved Wingman Direct
    Rank Math free

    Hi there,

    I’ve developed 3 different websites with your rankmath plugin but they aren’t being generated at their default location even though I have sitemaps settings enabled.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Have you tried to do the following:

    1. Head over to WordPress Dashboard > Settings > Permalinks

    Hit the save button once.

    2. Go to WordPress Dashboard > Rank Math > Sitemap Settings

    Hit the save button once.

    That should fix the issue.

    If it doesn’t, please do let us know so we can look at this further.

    Hi Michael,

    Thank you for this. Your first step solved 2 of our websites. However, it still seems that the first link still results in a blank page after trying both steps.

    Hello,

    Thank you for contacting Rank Math today.

    There is a JS error reported on the sitemap page that suggests that there could be a conflict with one of your installed plugins or your theme.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hi Michael,

    I followed the steps that you have provided and downloaded health check and began the troubleshooting process. With all of the plugins disabled (including Elementor), hitting the save button for both WordPress settings and Rankmath, I still receive a blank XML page.

    Hello,

    Thank you for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I fixed it for you. It seems you had some parts of your website working with http, others with https, some using http://www., others not using www… I fixed it to use everywhere just https and not www. and the sitemap is loading fine now.

    Looking forward to help you.

    Thank you Alberto! I can confirm it is working now. In the event that this problem occurs with future clients, may I ask what you needed to do to fix the issue?

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Sitemap not Generated on Several Websites’ is closed to new replies.