Sitemap not being crawled by google and showing blank page

#328295
  • Resolved Jack Bytheway
    Rank Math free

    My sitemap suddenly came up with an HTTP general error then I resubmitted it and its now not reading my sitemap and every time i try to go on my sitemap through the URL its a blank page

    I have tried everything and nothing has worked, really struggling to find answers now

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. After that, remove all your sitemaps from your GSC and resubmit only the primary sitemap (sitemap_index.xml).

    Let us know how that goes. Looking forward to helping you with this one.

    hey

    i have already tried those options but they haven’t worked?

    Hello,

    In this case, kindly check for any plugin or your currently active theme that might be conflicting with Rank Math. You may follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have updated my sensitive data information

    I’ve tried everything you’ve asked but nothing has worked, i need further help with this issue

    Hello,

    I tried troubleshooting your website and the issue persists even switching to default theme Twenty-Twenty.

    Kindly share your FTP login so we can troubleshoot this issue deeper.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sitemap not being crawled by google and showing blank page’ is closed to new replies.