Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
You should also make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
You can use our filter to disable the cache: https://rankmath.com/kb/filters-hooks-api-developer/#enable-disable-sitemap-cache
Looking forward to helping you. Thank you.
Yes, it is verified as a domain property. If you check on each version of the sitemap from pages and listing, there’s alot of empty lines with “/” only. I thin k Search Console is referring to these lines.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have noticed you have WPML installed. Similar issue have been reported with the plugin, you can try the solution suggested here Empty lines WPML and let us know how it goes.
You can also check conflicts with other theme/installed plugins by performing the steps outlined on this page: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Sorry, this is not working still after installing the code in my child theme functions.php file
Hello,
To determine your theme or plugins active on your site is not causing this problem, can you please run a conflict check by following the instructions given in this guide: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Hi, I can’t even perform the check as I keep getting this error when i try to enable Rank math https://optimization-my.d.pr/Bccnw9
Hi Desmond,
Thanks for getting back to us.
The Health check & troubleshooting plugin does not seem to work but this seems to be a conflict between the listing plugin and Rank Math since the Google XML sitemaps plugin seems to work as expected.
We are currently investigating this further and we will get back to you in a short while.
We appreciate your patience. Thank you.
Ok, thank you for checking
Hello,
I am trying to reproduce this issue on my setup but I couldn’t. Can you add your site’s FTP details in the Sensitive Data Section so we could check the issue by editing some files?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am getting write permission denied error when I try to upload the files through FTP. Can you please check and remove all the limitations?
Looking forward to helping you. Thank you.
Hi Pratik,
I’m not sure how to change the permission for that. Did you see any other error, or if it’s my security plugin that is blocking you?
Hi Desmond,
Thanks for getting back to us.
I can suggest that you get in touch with your host about this so that they can fix the permission issue so that we can help further.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
